Refund policy

RETURN & REFUND POLICY

Purchasing a new piece of furniture is a big decision, if you've changed your mind about keeping your purchase please advise us within 30 days from delivery date and keep the product in its original condition and unused. Our friendly team will help to exchange or refund your item, as long as it meets our terms and conditions explained on this page.

Original condition means that you haven’t used the product and you’ve kept all original packaging and labels in good condition so that the product can be resold by us at full price.

REQUESTING A RETURN
Simply message our friendly customer support team through our “Contact Us” form here. Please have your order number ready and reason for return and we will be able to support you.

We regret that if you don’t have proof of purchase, we’re unable to process a refund or exchange, so please keep your order confirmation.

WHAT CAN’T BE RETURNED
Products as described below can only be returned if they’re faulty or not as described.

Purchases received over 30 days ago
Items you’ve opened or unsealed, other than where necessary to inspect
Items or packaging in poor condition
Items without the original packaging

Please ensure that you are completely satisfied with your purchase before you start assembling it as if you’ve assembled or part assembled your furniture, then unfortunately this is deemed as acceptance of the products and they can therefore not be returned.

HOW YOU WILL BE REFUNDED
Returns will be collected by our two man courier within 10 working days from the date you submit your return request through our website. The item will then take up to 5 working days to be received into our returns centre where it will be inspected within 2 working days.

We will send you an email confirming that the inspection has been completed and your refund or exchange will be processed. If you have requested a refund, this will be processed in the same account used to create the order within 5 working days.

RETURNING FAULTY ITEMS
If your product develops a manufacturing fault we’ll repair or replace the product in accordance with our 5 year guarantee.

None of the above exclusions affect your statutory rights, in particular your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

RETURNS COSTS
Free

ISSUES WITH YOUR RETURN
If you haven’t received your refund within 14 days of your product being collected, please contact us.

Excellent Service

Once I placed my order, I received a phone call to arrange delivery. The delivery arrived on time in the specified window. The panels were very easy to put up with the glue that I purchased along with them. It all looks very nice and I’m really pleased with the new look in my bedroom.

I received a follow-up call from Sixty Six Designs to see if I was satisfied with the panels and the service. It was a big yes from me! I’m going to place another order for some more as they just look so good. x

Sarah P

Sixty Six Designs has a great website that is easy to navigate.

The communication after ordering is excellent, keeping you fully up-to-date with progress and delivery information.

The trees themselves are of good quality and look absolutely amazing - so lifelike!

They have totally transformed the room!

Toni D

Excellent Value for Price

Ordering was incredibly easy, and the quality is excellent for the price paid. I was kept well-informed on the delivery date, receiving helpful text messages from the driver both the day before and on the day of delivery. The item arrived perfectly packed and in great condition—absolutely no complaints! I would definitely order from Sixty Six Designs again.

Maria S

A Fantastic Experience

Ordering from Sixty Six Designs was easy, and their customer service was in touch very quickly to confirm the order and advise on delivery. Delivery was quick, with the product being great and exactly as described. The trees look great, it's remarkable how life like they are.

Rich S.

Great Service

Efficient service. Placed my order and was advised of the delivery timescale. I received an update on delivery and was provided with a specific time slot. The product arrived precisely on time as advised.

I absolutely love our boards! They are great value for money, and I have already recommended Sixty Six Designs to family and friends. Great service from start to finish.

Denise R.

Brilliant product

The brilliant set of trees from Sixty Six Designs is of great quality and was delivered within the stated time given when ordering. I definitely will be ordering more from them in the future.

Nick G.

ELEVATE EVERY SPACE — LUSH GREENERY, STYLISH WALL PANELS & LUXE SOFAS